FAQs

Frequently Asked Questions

Frequently Asked Questions

Here are answers to questions we have received from our customers

If you have any other questions or concerns, please feel free to contact us.

About Photography Service

  • How many days in advance do I need to make a reservation?

    Please allow 1 week to 10 days for reservations.

  • Are there any other costs besides the shooting fee?

    If the distance is more than 30 km one way from our office, a business trip fee will be added according to the distance.
    Expressway fees, parking fees, accommodation fees, entrance fees to facilities, etc. are not included.

  • Is there a limit to the number of pictures taken?

    There is no limit to the number of sheets within the time frame.

  • How many pictures can you take in 3 hours of architectural photography?

    For a typical detached house or store, we recommend a total of 20 to 30 cuts for both the interior and exterior.

  • What is the turnaround time for photos?

    We will send you the download URL within 7 days after the shooting.

  • Can I change the date and time of the shoot or cancel?

    Cancellations and schedule changes will incur 50% of the shooting fee on the day before the scheduled shooting date and 100% of the shooting fee on the day of the scheduled shooting date.

    Cancellations must be received by 5:00 p.m. Please note that any notice received after 5:00 p.m. will be processed the following day.

    No cancellation fee will be charged if we are notified by 5:00 p.m. two days prior to the event.

Fees and Payment

  • What are the available payment methods?

    In addition to cash and bank transfers, credit cards (Visa, Mastercard, JCB, American Express, Diners, Discover) and some electronic money, QR code payments (PayPay, Rakuten Pay, d-pay, au PAY, Melpay, WeChat Pay, Alipay+) are available.

  • When should I pay?

    Please pay by bank transfer by the day of the shoot or pay before the shoot on the day of the shoot.

Others

  • Are there any other points to note?

    Photographs may be posted on this website and related websites.
    Please contact us if you wish to cancel your request or if you are unable to publish your photo.